Returns & Exchanges

At Kiwi Ears, we stand by the acoustic excellence of our products and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your audio experience, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the IEMs, cables, and ear tips in their original retail box to ensure the delicate electronic components are protected during transit.

3

Ship to Kiwi Ears

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt.

4

Inspection and Refund

Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing